Return/Exchange Policy

Hello and Thank You for shopping with us. 

We want you to be just as happy with your orders as we are....

Please take note of our return/exchange policy below. 

ALL CUSTOM FACE ACCESSORIES ARE FINAL SALE!!!

NO EXCEPTIONS/NO EXCHANGES/NO CANCELLATIONS once an order is made. Exception ONLY made if you were sent the wrong item.

 For all clothing items please read.

• At this time there are NO REFUNDS
• Exchange of clothing items ONLY within 7 days
• There are no cancellations once an order has been shipped
• You have 7 days to contact us first, receive a response back then send back your items. Customer pays for all shipping cost 
• In order for your item to be qualified for an exchange..ALL ITEMS MUST BE RETURNED -UNDAMAGED, UNWORN, UNWASHED, NO ODOR OF ANY KIND WHATSOEVER (no deodorant or perfume or other) and MUST BE RETURNED WITH ALL ORIGINAL TAGS AND PACKAGING ATTACHED.
• **MUST send proof of purchase with the item that you are returning (a copy of your receipt/printed invoice that you received with your order)

ITEMS THAT ARE “NOT” ELIGIBLE FOR EXCHANGE INCLUDE: Sale items, Books, Accessories, Body suits, clearance items, undergarments and custom garments 

ALL ITEMS ARE THOROUGHLY CHECKED BEFORE PACKAGING AND AGAIN BEFORE BEING SHIPPED OUT. IT WILL BE VERY UNLIKELY FOR YOU TO RECEIVE A DAMAGED ITEM. Though, if you have received a damaged item you should notify customer service ASAP!

*Reminder: You must contact customer service FIRST to inquire about your exchange. Then wait for a response back from a team member before mailing it back to us.

*Please do not send your item back to us for an exchange unless you have received an “okay” from us via email.

*Be sure to get a TRACKING NUMBER with your package. Once your item is dropped off at the post office. They will issue you a receipt with the tracking number on it, to track your package.

WHAT DO I PUT IN THE EMAIL IF I NEED TO INQUIRE ABOUT AN EXCHANGE?

-Must include your full name (First and Last)

-Show proof of purchase (your invoice receipt)

Once we receive your item back in the mail, please allow 7-10 business days for us to process your exchange. 

-You may contact customer service at any time via email at sadeglamour@gmail.com

-A member from our team will get back to you within 24-48hrs. Note: customer service hours are from 10-6 pm Monday-Friday You can still send your email before or after hours. It will be answered in the order it was received within 24hrs.