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Please note that all orders are processed within 24-48 hours. All orders are shipped out within 7-10 business days “after” your order has been processed and payment has been received. We do not ship on weekends or holidays. You will receive an email notification when your order has been shipped. We urge all customers to sign up for SMS notifications for faster shipping notification details. Thank You!
Once your package is with the shipping carrier, please follow the tracking updates provided. If your package is lost, delayed, or marked delivered but hasn’t been received, contact the carrier listed in your tracking information first.
If you still need assistance after contacting the carrier, email hello@sadeglamour.com with your order number and the carrier’s response or case number, if available. We’ll do our best to assist, including contacting the carrier where appropriate. Contacting us does not guarantee a replacement or refund.
If you receive a damaged or defective item, or the wrong item or order, email hello@sadeglamour.com immediately upon receiving your package. Include your order number and clear photos showing the issue, the packaging, and the shipping label. Keep all items and packaging while we review your concern, and wait for email approval before returning anything.