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1.I DIDN'T RECEIVE A TRACKING NUMBER AFTER I ORDERED
Once your order has been packaged and ready to ship you will receive a tracking number. All tracking numbers go out to every customer via the email provided during checkout.
2. CAN I CANCEL OR MODIFY MY ORDER?
Orders cannot be canceled once made, please ensure you have selected the correct, items, sizes, colors, and quantities as they cannot be changed after purchase.
For shipping address, email, or phone number corrections, customers must email us at hello@sadeglamour.com ASAP,within 1 hour of placing the order. Corrections are not guaranteed and must be completed before shipment. Sending a request does not pause fulfillment or shipment. We process a lot of orders and will do our best.
3. CAN I RECEIVE A REFUND OR RETURN AN ITEM?
NO REFUNDS
Approved returns receive Shopify store credit only. Refunds to the original payment method are not offered.
Store credit equals the approved return amount and excludes original shipping charges. Customers are responsible for return shipping. Shipping charges apply to future orders.
Eligible returns must be approved by email at hello@sadeglamour.com before being sent back and postmarked within 7 days of delivery. Returns outside this window are not accepted.
Items must be unworn, undamaged, in sellable condition, and in the same condition received, with all original tags attached.
All sale items, including Last Call and Last Chance items, as well as bodysuits, headwear, and accessories, are final sale and cannot be returned.
4. WHAT IF MY PACKAGE IS LOST, DELAYED, OR MARKED DELIVERED BUT NOT RECEIVED?
Once your package is with the shipping carrier, please follow the tracking updates provided. If your package is lost, delayed, or marked delivered but hasn’t been received, contact the carrier listed in your tracking information first.
If you still need assistance after contacting the carrier, email hello@sadeglamour.com with your order number and the carrier’s response or case number, if available. We’ll do our best to assist, including contacting the carrier where appropriate. Contacting us does not guarantee a replacement or refund.
5. WHAT IF I RECEIVE A DAMAGED, DEFECTIVE, OR INCORRECT ITEM?
If you receive a damaged or defective item, or the wrong item or order, email hello@sadeglamour.com immediately upon receiving your package. Include your order number and clear photos showing the issue, the packaging, and the shipping label. Keep all items and packaging while we review your concern, and wait for email approval before returning anything.