F.A.Q.S

1. I DIDN'T RECEIVE A TRACKING NUMBER AFTER I ORDERED

Once your order has been packaged and ready to ship you will receive a tracking number. All tracking numbers go out to every customer via the email provided during checkout. 

2. CAN I CANCEL OR MODIFY MY ORDER?

We know how excited and eager everyone is to receive their orders. To ensure that orders are shipped out in a timely manner, at this time No orders can be canceled or modified. Please make sure you have selected the correct size/quantity/color and style at the time of checkout.

3. CAN I RECEIVE A REFUND?

At this time, we do not offer refunds or exchanges. Store credit only upon acceptance from us via email. If for any reason your item was received damaged, you must email us at hello@sadeglamour.com IMMEDIATELY upon receiving your package and send us a description with a photo of the damaged item. We urge all customers to WAIT for an email response before sending back any packages, as sending back packages before getting a response from us via email will result in undocumented damaged goods/items and unfortunately, we will not be able to issue you store credit for the damaged item. 

• Exchange of clothing items for store credit ONLY within 7 days of receipt, within the post marked date of receiving your package.
• You have 7 days (including the post marked date of receiving your order, to contact us first, receive a response back then send back your items only when your return has been accepted via email. Customer pays for all shipping cost when shipping back items.
• In order for your item to be qualified for an exchange. ALL ITEMS MUST BE RETURNED -UNDAMAGED, UNWORN, UNWASHED, NO ODOR OF ANY KIND WHATSOEVER (no deodorant or perfume or other) and MUST BE RETURNED WITH ALL ORIGINAL TAGS AND PACKAGING ATTACHED. I f we suspect that your item was worn in any way, store credit will not be issued.
• **MUST send proof of purchase with the item that you are returning (a copy of your receipt/printed invoice that you received with your order)